First Focus on Behavior – Launching 12 trains with 93% predictability in 12 Mos

Come for a sneak peek at what Hilla and Charlie will be presenting to a few thousand people at the Global SAFe summit just a few weeks later. In the session we will cover Travelport’s SAFe Transformation journey and the lessons learned that unlocked their launch of agile beyond just teams. A cornerstone of their tips are how behaviors plays a critical roles in actually scaling to the enterprise level. “Little” things like Vulnerability Based Trust primed the enterprise to crave the roll out of agile.


Charles Fleet, SAFe Transformation Head at Travelport, brings two decades of experience driving strategic change initiatives globally. Currently he sponsors the rollout out of SAFe at Travelport launching 13 trains hitting 85% predictability in the first year by focusing first on behaviors and culture to drive commercial results. In his previous roles at a Global Consulting and Technology firm, Charlie built a proven track record of transforming technology and operations groups for business agility and growth. He has strong experience with creating cohesion in disparate teams, overseeing Global Delivery relationships, directing governance and compliance, bolstering innovation in program management and developing go-to-market strategies. Prior to these leadership roles Charlie held roles in technology spanning configuration management, systems ops, testing, development and architecture. At home he is constantly playing catchup with his two mischievous boys, 9 and 10, and his Rocket Scientist wife.

Hilla Knapke, Director of Enterprise SAFe Transformation at Travelport, brings nearly twenty years’ experience leading globally strategic business and process change initiatives. With her broad experience from across multiple industry verticals, Hilla has established a proven track record of leading technology and operations organizations to achieve greater business agility and growth. Currently the Transformation Lead for the Scaled Agile implementation at Travelport, Hilla has launched 14 Agile Release Trains (ARTs) averaging greater than 85% predictability in the first year of transformation. Before joining Travelport, Hilla spent her career spanning Product and Technology organizations creating, transforming and optimizing program/portfolio development and delivery practices with particular focus on the human and cultural change needs of organizations for successful delivery outcomes. In her time away from the office, Hilla is a classically trained musician, an avid soccer fan (raising her own favorite goalkeeper), enjoys hiking, camping and 4x4ing with her husband and children in the beautiful Colorado mountains.

6:00 – 6:30 Pizza and Networking
6:30 – 6:45 Job Boards and Introductions
6:45 – 8:00 Presentation

Office building garage (enter from 19th): after 4:00pm you will be charged $6.00. If you keep your car overnight, you will be charged $21.00